Frequently Asked Questions


Background & Overview

The Performance Funding Model was developed as a tool for the CareerSource Florida network to identify, measure, reward and replicate success. The goal of this innovative project is to drive stronger performance by measuring local boards on customized, agreed-upon goals, reflecting Florida-specific priorities, with aligned economic rewards for achievement.

Under the direction of its business-led policy and investment Board of Directors and in collaboration with the Florida Department of Economic Opportunity, CareerSource Florida held in-person meetings with local workforce development boards to assist with the development of the Performance Funding Model. During the Model's implementation, a Technical Review Committee, made up of team members from local workforce development boards, was established and statewide webinars were held to provide local boards with program updates and to solicit feedback. Additionally, updates were presented quarterly to the CareerSource Florida Board of Directors and its Strategic Policy & Performance Council. A continuous feedback loop was developed with local boards through a dedicated email address (pfm@careersourceflorida.com) and online contact form, and customized technical assistance was offered to local boards. The Performance Funding Model website was created, offering local boards robust performance data to help inform the development of strategies to better serve Florida's businesses, job seekers and other stakeholders, including education and economic development partners.

The development of the Performance Funding Model and its website were funded by a $3 million Workforce Innovation Fund grant from the U.S. Department of Labor.

The Department of Economic Opportunity, in partnership with CareerSource Florida, was awarded the Workforce Innovation Fund grant by the U.S. Department of Labor in September 2014. It is a five-year grant that started on Sept. 30, 2014 and ends on Oct. 1, 2019. CareerSource Florida began developing the Performance Funding Model in fiscal year 2014-15. The Model's metrics and methodologies were used to measure and reward local workforce development board performance in fiscal years 2015-16, 2016-17 and 2017-18 (beginning July 1 and ending June 30 of each year). Fiscal year 2018-19 serves as a grant evaluation year.

Inquiries regarding the Performance Funding Model may be sent to CareerSource Florida through this online contact form or by email at pfm@careersourceflorida.com.


Fiscal Year 2017-18 Performance

Local workforce development boards are evaluated on seven performance metrics in fiscal year 2017-18 – two placement metrics (Unemployed Placement Rate and Time to Earnings), three exit metrics (Cost per Employed Exit, Average Earnings and Earnings per Dollar Spent) and two business metrics (Business Engagement and Customer Satisfaction). The placement and exit metrics focus on job seekers, while the business metrics focus on businesses served. Click here for more information.

Surveys sent during the fiscal year (from July 1, 2017 through June 30, 2018) are included in the calculations for the Business Engagement and Customer Satisfaction metrics. Responses, to surveys sent during the fiscal year, received in Salesforce by Sept. 30, 2018 are included in the Customer Satisfaction performance score for fiscal year 2017-18. This is to allow sufficient time for responses to surveys sent at the end of the fiscal year.

A customer satisfaction survey may be sent once every 90 days to a business account in Salesforce.

The Customer Satisfaction score combines three separate components into one metric:

  • The Average response to the "Likely to refer" question on the customer satisfaction survey divided by 7.
  • The Average response to the "Level of satisfaction" question on the customer satisfaction survey divided by 7.
  • (The number 7 in the above bullets represents the expected “satisfactory” average response to these questions.)
  • The response rate of surveys sent divided by the expected response rate (either 25, 45 or 70 percent, depending on the population size of each board).

The Customer Satisfaction score is obtained by multiplying these three components together and then multiplying by 100:

100   x   A17   x   A27   x   RE(R)

A1 = Average response on first survey question

A2 = Average response on second survey question

R = Actual Response rate of surveys sent

E(R) = Expected Response rate of surveys sent

The Expected Response rate ("E(R)" in the mathematical formula) included in the Customer Satisfaction score is based on the target for the Business Engagement metric as follows:

  • Boards with a Business Engagement target of less than 1,000 will have a 70% expected response rate on the Customer Satisfaction metric.
  • Boards with a Business Engagement target of greater than 1,000 but less than 2,500 will have a 45% expected response rate on the Customer Satisfaction metric.
  • Boards with a Business Engagement target of greater than 2,500 will have a 25% expected response rate on the Customer Satisfaction metric.

This tiered structure is based on sample sizes and response rates needed to achieve a high level of confidence that the results represent businesses served in a local board's service area. The larger the sample size, the lower the expected response rate. Click here to view the expected response rates for FY 2017-18.

Performance scores are calculated for the seven metrics for each of the 24 local workforce development boards, reflecting each board's performance relative to its targets. A global performance score for each board is then calculated by adding together the performance scores for each metric. Actual Minimum thresholds are calculated for each metric, representing the achieved percent of the target. The global performance scores of local boards with minimum thresholds of at least 50 points (capped at 100) per metric and equaling at least 525 when summed together are then evaluated using the Target, Improve, Excel (TIE) approach.

Target, Improve, Excel (TIE) is the approach used to evaluate local boards that achieve minimum thresholds of at least 50 points or more (capped at 100 points) per metric and total at least 525 when summed together. In fiscal year 2017-18, local workforce development boards are eligible for funding as follows:

  • Target: Local boards that meet or exceed the global performance target of 700 for the fiscal year will receive Target performance awards.
  • Improve: The eight top-ranked local boards in terms of year-over-year improvement in their global performance scores will receive Improve performance awards.
  • Excel: The eight top-ranked local boards in terms of global performance scores for the fiscal year will receive Excel performance awards.

Prior Year FAQs

FY 2016-17 Frequently Asked Questions
FY 2015-16 Frequently Asked Questions